LDR 250 | Conflict Resolution: Dealing With Difficult People

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will learn how to turn difficult situations into opportunities for growth.

At the end of this course, you will be able to…

• Recognize the role of your actions and attitudes in fostering and resolving conflict.
• Explain coping strategies for dealing with difficult people and situations.
• Apply the three-step Conflict Resolution model to dealing with difficult people.

Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value. 

Coach Tracey Knight is an accomplished trainer, speaker, and certified life, career, and personal empowerment coach. She leverages more than 25 years of experience as an entrepreneur, nonprofit executive and educator to help organizations shift culture and build high-performing teams. Read more