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Nonprofit University

Emotional Intelligence

Emotional intelligence, noun: our ability to accurately identify emotions in ourselves and others, understand and manage emotions, and use and effectively communicate emotional feelings.

What makes a leader? Though every organization must answer that question individually, research shows that effective leaders share a common factor: a high level of “emotional intelligence.” In this course, you will learn about the 26 competencies of emotional intelligence; how emotions influence thoughts, behavior, goals, decision-making, and relationships; and techniques for increasing self-awareness and leadership effectiveness.


  • Interdependence of the mental, emotional, and physical
  • Mindfulness
  • Howard Gardner's Seven Intelligences
  • 26 competencies of social–emotional intelligence
  • Identifying and overcoming fear
  • Avoidance of "emotional hijacking" by external stimuli
  • Setting standards and boundaries, and knowing when and how to say "no"
  • Effective interpersonal communication


At the end of this course, you will be able to:
  • Define emotional intelligence.
  • Explain the personal and professional benefits of high emotional intelligence.
  • Give examples of techniques to understand, use, and appreciate emotional intelligence in the workplace.


Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.


“I AM Tracey Knight”. Woman. Servant. Teacher. Mentor. A Powerful Feminine Leader. My purpose, as a Self-Mastery Coach, is to help men and women stretch their vision beyond the life they have, to achieve the life they want.”

Coach Tracey Knight is an accomplished trainer, speaker, and certified life, career and personal empowerment coach. She leverages more than 25 years of experience as an entrepreneur, nonprofit executive and educator to help organizations shift culture and build high performing teams. She has a no-nonsense approach to inspiring her clients to confront and change the beliefs and habit that effect the work environment and prevent them from living an authentic and purpose-driven life.

Her signature Self-Mastery Programs and Bootcamp have been used by men and women, from baby boomers to millennials, as a means of addressing the perpetual fear of never achieving their full potential in the key areas of their life - career, money, relationships and health. Her proprietary 4-stage method to self-mastery teaches individuals how to discover and reprogram the exhausting and self-defeating thoughts and habits that zap time, divert energy and impede success. Her live stream talk show, You Revealed LIVE! also serves as an inspiration to thousands of dedicated viewers who are reminded daily of their innate power to “Take Back, Transform and Win at Their Own Life”. 

Tracey’s prominence and success as a change agent is the result of her core belief, “I AM here to heal and serve humanity”. This mantra drives her unrelenting persistence, compassion, and unwavering commitment to pay forward what has been given to her by her mother and life coach, Malane Shani.

Tracey is a native of Cincinnati, Ohio but currently resides in Atlanta, Georgia. She holds a M. Ed. in Education Administration, a B.S. in Mathematics/Education and loves to cook, travel, entertain family and friends and is an avid dancer.  



  • August 18, 2020


9:00 am - 3:00 pm


Georgia Center for Nonprofits
100 Peachtree Street NW
Suite 1500
Atlanta, GA 30303
Get directions

Registration Details

Member: $150
Nonmember: $195

Contact the Nonprofit University team at [email protected] or 678-916-3081.

August 18, 2020


Thanks to the generous support of The Wells Fargo Foundation, GCN offers a limited number of partial scholarships for staff and board members of eligible organizations to attend Nonprofit University. Learn more