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Nonprofit University

Certificate of Workplace Communication and Leadership

Leadership is a 360-degree endeavor, encompassing your communication and relationships with colleagues in all parts of the org chart. Whether managing up, down, or across, your success in the workplace is driven by your success in communicating appropriately and leading others through an effective combination of words, decisions, and actions.

In this four-part series, you will learn how to turn difficult situations into opportunities for growth. Focused on resolving conflict, handling difficult conversations, and leading across generations in the workplace, you will gain the skills and tools to succeed in your relationships, develop in your role, and lead in your organization and beyond.



  • Defining conflict
  • Conflict as communication
  • Recognizing how your own attitudes and actions impact others
  • Types of conflict and the stages of conflict
  • Helping others through conflict
  • Increasing positive information flow through non-verbal and verbal communication skills
  • Characteristics of current generations in the workplace: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z
  • Identifying where the generation gaps surface, and the impact on the modern workforce and workplace
  • Establishing a positive intent and a desired outcome


Whether managing down, across, or up in your organization, this course is designed for any nonprofit professional. Supervisors of teams and individuals in HR or HR-like roles may find particular value.



LDR 250 | Conflict Resolution: Dealing with Difficult People
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this course, you will learn how to turn difficult situations into opportunities for growth.

LDR 251 | Managing Difficult Conversations
We have so many interactions every day, it is reasonable to expect that some of them will be difficult. Whether these conversations take place in person, by phone, or virtually by email or online-collaboration tools, you can design the interaction to go smoothly, minimizing disruption and overt conflict. In this course you will learn tools to manage difficult conversations and get the best results possible out of them.

LDR 252 | Conflict Resolution: Getting Along in the Workplace
Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development, such as the conflict between two choices when making a decision—think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. Conflict becomes an issue, however, when the people involved are stuck on the conflict itself and cannot work through it toward a solution. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can cause hurt feelings and damaged relationships. In this course you will learn about practical tools to help you resolve conflict successfully and produce a win-win outcome.

LDR 253 | Closing the Generation Gap in the Workplace
There are currently five generations in the workforce: Silent Generation, Baby Boomers, Gen X, Gen Y/Millennial, and Gen Z. This course examines the history and reality of the generation gap, especially for recruiters and succession planning. In it, we will explore whether defining the actual limits of each generation is most important, or whether the merits of people within the context of employment is the bigger issue. After all, understanding others helps us to understand ourselves and to manage the people that we work with. We will also explore challenges with multiple generations and strategies to help overcome issues of the generation gap.



Coach Tracey Knight is an accomplished trainer, speaker, and certified life, career, and personal empowerment coach. She leverages more than 25 years of experience as an entrepreneur, nonprofit executive and educator to help organizations shift culture and build high-performing teams. Read more


  • Starting October 27, 2021


9:00 am - 12:30 pm ET


Online Class
You will receive log-in details after registering for the course.

Registration Details

Member: $315
Nonmember: $390

Questions? Contact us at [email protected] or 678-916-3081

Starting October 27, 2021

LDR 250 - 10.27.21
LDR 251 - 11.3.21
LDR 252 - 11.10.21
LDR 253 - 11.17.21