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Nonprofit University

MGT 140 | Employee Performance Challenges

Handling performance issues is one of the most common and challenging tasks a manager can face. Investigating employee complaints must be done with an open mind and plenty of forethought because not dealing with employee issues can lead to bigger problems. Managers must also be skilled at dealing with conflict between employees. Conflicts between can create workforce stress that impact performance and teamwork. It is critical to address them quickly, efficiently, and fairly. Participants in this course will learn how to develop solutions for dealing with problem employees, and develop a plan for employee conflict.


At the end of this course participants will be able to:

  • Create performance improvement plans
  • Define strategies that will help take the sting out of the performance review process
  • Foster collaboration between team members to increase productivity
  • Identify the root cause of conflict and take action


Investigating Complaints

  • What to do when confronted with an employee complaint
  • Legal things to keep in mind
  • What documentation is recommended

Resolving Coworker Conflicts

  • Dealing with tension or resentment in the work place
  • Analyzing conflict and taking remedial action
  • Using conflicts as a catalyst for improved performance

Dealing with Difficult Employees

  • Identifying the real problem
  • Recognizing and managing the risk
  • How to turn a difficult employee conversation into a motivating experience

Taking Corrective Action

  • Using discipline to educate and elevate behavior, rather than as a punishment
  • What documentation is recommended
  • Insuring fairness for all

Program Stats


  • November 10, 2017
  • March 15, 2018


9:00 am - 3:00 pm


Georgia Center for Nonprofits
100 Peachtree Street NW
Suite 1500
Atlanta, GA 30303
Get directions

Registration Details


Member: $150
Nonmember: $175

November 10, 2017


March 5, 2018