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Nonprofit University

Certificate of Nonprofit Volunteer Management


Volunteers are vital to the mission of most nonprofit organizations. Skilled and competent volunteer leadership ensures that volunteers are selected, oriented, trained, and supervised to maximize satisfaction for clients, the organization, and the volunteers themselves.

Through this four-part series – revised and relaunched for 2020 – volunteer managers will explore the volunteer-engagement cycle and the steps necessary to build and maintain a robust volunteer team. Across each session, you will learn the essentials of effective volunteer management, take part in practical exercises, and develop plans that can be implemented within your organization in short order.


  • Roles, responsibilities, and required competencies for volunteer managers and administrators
  • Sound volunteer structure, and how to establish it through policies and processes
  • How to design and implement successful projects that are mission-driven and appeal to volunteers
  • Best practices for recruiting and retaining volunteers
  • Recruiting and training processes for developing an engaged, effective volunteer corps



VOL 110 | Essentials of Volunteer Management
This course will provide an overview of the motivations that drive individuals to volunteer, an explanation of the volunteer engagement cycle, and coaching in methods for building and creating a positive culture for volunteers.

VOL 120 | Volunteer Roles and Recruitment
In this workshop, learners will identify the high-priority needs of their organization, create an appropriate screening process for volunteers, discuss types of recruitment, and build a recruitment plan.

VOL 130 | Best Practices in Volunteer Supervision and Training
Learn about volunteer orientation, training, and supervision for distinct volunteer roles. You will also discuss best practices for volunteer-related HR.

VOL 140 | Making Volunteers Your Best Advocates and Leaders
How to retain and recognize volunteers, advance strong candidates into leadership roles, and evaluate your volunteer program.



  • Starting February 3, 2021


1:00 pm - 4:30 pm EST


Online Course
You will receive log-in information after registering for the course.

Registration Details

Member: $315
Nonmember: $390

Questions? Contact us at [email protected] or 678-916-3081. 

Starting February 3, 2021

VOL 110 - 2.3.21
VOL 120 - 2.17.21
VOL 130 - 3.3.21
VOL 140 - 3.17.21



Thanks to the generous support of The Wells Fargo Foundation, GCN offers a limited number of partial scholarships for staff and board members of eligible organizations to attend Nonprofit University. Learn more

I have a newfound interest in volunteer management because of this course, and look forward to learning more.
— Carmencita A. Poe